Managing your Contact Center

Managing your Contact Center and making sure you have the right occupation can be difficult if you do not have the right historical and real-time reporting tools. Higher management or your client expects periodic reports the bring them up-to-date on the performance of your contact center. But also through careful analysis you can improve its performances. The reports will give you detailed insight information about average waiting times, average handling time, abandonment calls etc. plus the performances of your individual agents.

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